Frequently Asked Questions

Find the answers to the common questions about 36ZERO Vision solution

General Questions

I am interested in the 36ZERO Vision solution

Generally, 36ZERO Vision solution is optimized to work with basic hardware set: camera device and the camera holder. If, based on your use case, additional hardware is required, our team assists you with the selection and installation.

Our team prepares the ready-to-use app configuration for you based on your use case. After the implementation, no input from the customer side is needed to maintain the configuration.

In the current release, the solution is only available for iOS devices, but Android devices are on our product plan.

Yes, you can use any device providing the pictures you want to be analyzed. 

36ZERO Vision is fully GDPR compliant. This means that people visible in the image are automatically made unrecognizable.

  • Yes, if the app is running on the cloud
  • No if the app is running locally (most of uses cases)
  • Else any connectivity to your local system is usually enough
    During set-up phase, internet connection is necessary

With 36ZERO Vision you can automatically take pictures and store them in a cloud. Thanks to our innovative and easy-to-use self-service option, anyone interested can train the photo trigger themselves. No previous IT knowledge is required. Automatic error detection is not included in this version.

Generally anything within the camera's field of view. From missing or incorrectly mounted parts, scratches, dents and gaps, to color differences. Dust detection in the run-up to painting processes is not a problem, nor is text recognition on components, for example to automatically detect approval- relevant information.

A thumb rule is as follows: if this is on the picture, if you see it when you zoom as much as you can, then the software will detect it. And even a little more.

36ZERO Vision is material agnostic. Our solution deals with most complex use cases, i.e. reflective materials, like metal, plastic, glass and mirror.

Text of any kind can be read with 36ZERO Vision and the information can be transmitted to connected systems. The customer requirements so far range from reading specific information on order sheets, to the recognition of texts and numbers on components of any kind and shape. For example, to automatically store approval-relevant information in databases due to the necessary documentation requirements.

Both works, obviously you get the best out of 36ZERO Vision with colour and HD.

The deep learning algorithm learns patterns and from these learnt patterns 36ZERO Vision identifies errors.

Yes. It depends on what were the specs of model training in the beginning, but yes. It learns default patterns, and such can identify new occurrences. FotoNow also has anomaly detection as a recommendation engine to give recommendations about anomalous behavior to humans and using human-in-loop principle; it can automatically learn new defects or changes in production line or new product variants.

Yes. It depends on what were the specs of model training in the beginning, but generally yes. It learns default patterns, and such can identify totally new occurrences.

What is critical is the way & time to retrieve the picture in a good quality. The algorithm itself will calculate way below 1sec.

Deployment depends on the specific use-case. If there are cameras or smartphones available, we could get FotoNow up and running after one or two days, depending on the use case. Other use-cases were fully operational within one to two weeks.

36ZERO Vision sends notifications either by email to designated email addresses or as a push message directly to your mobile phone. On top of that, we've built-in support for 80+ industrial system connectors.

36ZERO Vision is designed for people that do not have IT knowledge and can be easily operated by any employee. Nevertheless, you can request additional training from our team, or use the general documentation of your project to teach your colleague.

In a couple of clicks: take a picture, label the fault with our software, and send it to us. We need to train a new model and download the new model on your app.

This is specific from company to company. We can implement all the usual interfaces (PLC, etc.)

They are ready for further use. With the software setup, you choose which metadata is documented (i.e. date, serial number, station, etc.) During the quality inspection process each part is labeled with metadata and is ready for export.

This mostly depends on what has been agreed upon. But generally, data is stored in the customer’s cloud and the customer is owner and responsible. Cloud storage is in Europe.

For sure, customer cloud can be used for the storage purpose and to run web servers (to ensure further internal use of 36ZERO Vision results, such as email push to employees etc...).
Customer cloud cannot be used to host the A.I.

For data exchange we recommend 30GB and for storage approx. 100GB.

Any specific storage plan can be agreed upon.

Customer is the owner of the data unless otherwise agreed.

36ZERO Vision is the owner of the algorithm, but the trained model (and data) cannot be used for other customers.

Yes, connectivity to PLC/SPS are usual, as well as any web servers running notification and scripts.

Not in current release, but this is on our product milestone, and will be released in Q2-Q3 2022.

The solution can work on the local device edge: no connection means no insecure point.

Generally, yes. Let us know your use case to assess together if the situation is suitable for 3D defects, not in current release, but this is on our product milestone, and will be released in Q2-Q3 2022.

This is a generalist software, dedicated to picture analysis. It can support multiple spectrums of photography, and we’re planning to release features like sound inspection, 3D fault inspection, and metrology.

Yes, we already have a similar use case in our standard application. We did a benchmark on the industrial standard available on the market and our model is state of art on it.

This is a standard subscription model. You can get more information if you contact our sales team:

Best way to get in touch with us is via email.
If you have a general question about our product and want to gain general information, please contact us on
For questions according to sales please contact

Customer Questions

I have the 36ZERO Vision solution with an iPhone

Contact your assigned project partner.

Like any app on an iPhone: swap from bottom and press slightly. Then suppress the app screen. And start it again.

Due to new hardware updates, to keep delivering the SLA for software and keep delivering a higher performance for devices we recommend changing the phone after 3 years.

Testflight is a kind of app store for development, where we publish the release of our apps.

Even if you restart the iPhone, the app is still configured.

The AI module is still on the app and will reconfigure automatically. The parameters will need to be set back.

Our solution works with and without SIM-Card. If your solution is working with SIM-Card:
If the app is running on cloud, it will stop working while changing SIM-Card.
If the app is running on edge (most of the time), then you can even change it while app is running.

Simply by using the guided access function of the iPhone.

This is easily tailored to your needs in a few clicks: from nothing to everything, and password protected.